Job Summary

This individual oversees the scheduling and dispatching of contract and TAXI transportation for the Fun Bus.  They review emails from contract contacts for daily schedule, prepare TAXI schedule from phone calls, communicate costs directly with customers and complete daily documentation.  The Dispatcher must be competent in the Microsoft applications of Excel and Outlook to create driver schedules and meet scheduling needs.  This person must be dependable, flexible and maximize efficiency and perform any other tasks as needed.

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Qualifications & Skills

• High school diploma/GED preferred

• Competence in Microsoft applications (Excel and Outlook)

• Regular hours are 10 hours on Fridays and 8 hours on Saturdays

• Strong knowledge of the geography throughout the immediate area

• Ability to work in a team environment in high pressure situations

• Phone skills - professional

• Strong written and oral communication skills are essential

• Excellent problem-solver

• Capable of multitasking

• Even-tempered

• Proper use of English language, including grammar

• Ability to communicate through text, phone and email

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Responsibilities & Duties

• Dispatch contract runs and maintain contact with drivers throughout the day via phone and text

• Dispatch TAXI runs to TAXI drivers and contract drivers as needed via phone and text

• Collaborate with co-workers to modify daily driver schedules to accommodate the needs of customers

• Act as a communication liaison with incoming customer calls and drivers

• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes

• Monitor any sudden route changes or road construction issues and communicate to drivers to establish new routes for timely and safe transport of passengers

• Assist colleagues in preparing driver documentation

• Prepare schedules for daily contract and taxi runs

• Assign driver/vehicle to schedule

• Review and respond to email requests from contract contacts for schedule

• Email schedule to drivers for next day

• Schedule drivers that are safe and legal

• Regularly review organizational communications via text and email

• Lead by example

• Professionally communicate with contract person of contact

• Review and have working knowledge of each contract’s specific terms

• Carefully monitor overtime

• Complete monthly safety module

• Always schedule for maximum efficiency with the resources available

• Recycle in office when possible and practical

• Prepare and submit daily transportation reports

• Track all transports and prepare and submit weekly billing reports